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Terms & Conditions / Privacy Policy

Company Name: Gigateq Limited
Company Reg. Number: 08466809

All orders made before 4PM in the weekdays will be processed same day. ORDERS MADE AFTER 4PM WILL BE PROCESSED THE NEXT WORKING DAY.

Interpretation

In these Conditions:-

"working days" means any day other than a Saturday, Sunday or bank holiday;

"the Buyer or customer" means the person who accepts a quotation or offer of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller;

"Calendar Day" means any day of the year;

"Conditions" this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller;

"the Delivery" means the date on which the Goods are to be delivered as

"Date" stipulated in the Buyer's order and accepted by the Seller;

"item" means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Conditions;

"month" means a calendar month;


Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

INFORMATION HELD


 Gigateq Limited do not store credit card details nor do we share customer details with any 3rd parties

SHIPPING

We use Royal Mail, City Link, UPS, TNT and FedEx for our shipping. All items bought before 4pm on any working day will be dispatched for next day delivery. We ship all over the world. There are extra shipping charges for items bought from outside the UK. See our Shipping Price.

If you miss your delivery Royal Mail, UPS or City Link (or other postal service we may have used) will leave you a card with the telephone number of the local depot, so that you can contact them to arrange a convenient time for redelivery or collection.

Warranty
All our items come with full 1 year warranty.
Warranty does not cover accidental cracks or damage.
All warranty is return to base and we are not liable for any damages incurred whilst returning parts.

Return Policy
If by any means you decide you do not want the item, you have 14 days to inform us via email or telephone,  return the item(s) in its original packaging unscratched and undamaged in any way and get a refund. for more information about returning items please click here.

If you received defective item(s) or item(s) damaged in transit, you have 14 days to inform us. All defective items are subject to item replacement. If the item is not available at the time we will refund you in full. 

All returned item will be tested before issuing refund or replacement. Returned item must be the exact item which we shipped out, must have all original labels, original shape, quality and quantity, warranty stickers and serial numbers in place, unscratched and undamaged.

It is the responsibility of the customer to ensure that the item is returned to us safely. The customer must inform us by email or otherwise and obtain proof of posting in the case of a rare event of items lost in transit.

Warranty of item will be void if returned to us in a tampered condition due to mishandling, accident, misuse, abuse, negligence, modifications, alterations or repairs made to the product.

It is the responsibility of the customer to pay all charges incurred during items transaction, shipping and returns, if the customer had ordered the wrong item e.g. import duties and others. 

We cover the return charges if the customer receives the wrong or broken item caused by our mistake. We cover these charges by reimbursing the customer after they have paid to return the goods to us. We can ony refund the standard minimum cost of returning goods. i.e 2nd class recorded.


You should expect to receive your refund within 7 days of the item getting back to us at our returns base. In many cases you will receive a refund more quickly. Some banks do take 2-4 working days for refunds to appear after we authorize it.

Items 
All items are original and usually checked before shipping
We may send 100% compatible items 

By clicking to buy any of our items on you have agreed with our terms and condition.

Receipts and VAT
Prices of all our items include VAT and we issue invoice in every sales.

DISCOUNTS AND PROMOTIONS
Discounts only applies as on the website but does not apply when an item among the discounted items is returned for a refund.

CANCELLATION OF ORDER
Laptop Screen Online reserve the right to cancel orders if the item ordered goes out of stock.
Laptop screen Online will charge fully for shipping the product on the return of the item to us.


LAPTOP SCREEN REPAIR SERVICE
Packaging of the laptop for collection is the responsibility of the the customer as
 Gigateq Ltd will not be held responsible for any damages or loss in transit of the laptop or net book in transit to us.

We use Parcel Force for the collection and cover the laptop for only £500. This means that if in the rare case the laptop goes missing we will try our best to recover it. But if we are not able to recover it withing 14 days we will pay the customer the sum of £500.

It is the customers responsibilty to save the data on their hard drive by any means possible as
 Gigateq Ltd will not be responsible for any data loss or windows malfunction.

 Gigateq Ltd reserve the right to return the laptop unrepaired.

A charge of £20 applies if the laptop received is found not to need a new screen replacement for it to function.

DEAD PIXELS

Very rarely our screens may have dead pixels but in the case they do you can return them for replacement. 1 to 3 dead pixels are acceptable worldwide.

Our Pixels Policy complies with ISO 13406-2. More information can be found at http://www.jacobsen.no/anders/blog/archives/2006/01/04/what_is_the_iso_134062_standard_for_lcd_screen_pixel_faults.html
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